POLICIES

Last Updated: May 2026

At NuebyNu, we are committed to providing quality pieces and transparent communication. By placing an order through our website, you agree to the following policies and terms outlined below.

SHIPPING POLICY

All on-hand orders are processed within 1–3 business days unless otherwise stated in the product description.

Once your order has been processed and shipped, tracking information will automatically be sent to the email provided at checkout.

Please note:

Shipping times are estimates and are not guaranteed.
Carrier delays caused by USPS, UPS, international customs processing, weather, holidays, or other circumstances outside of our control are not the responsibility of NuebyNu.
During launches, high-volume periods, or promotional events, processing times may be slightly extended.

INTERNATIONAL SHIPPING

NuebyNu proudly offers worldwide shipping.

International customers are responsible for:

Any customs fees
Import duties
VAT taxes
Additional carrier fees required by their country

These charges are determined by your local customs office and are not included in your purchase total at checkout.

Please note that international shipping updates may take additional time to appear in the carrier tracking system.

LOST, STOLEN, OR DELIVERED PACKAGES

Once a package has been transferred to the shipping carrier and marked as delivered, NuebyNu is no longer responsible for the package.

If your package is marked as delivered but cannot be located:

Please check with neighbors, household members, mailrooms, or leasing offices first.
Please contact USPS or your shipping carrier directly to file a claim.

USPS Claims:
https://www.usps.com/help/claims.htm

We are unable to replace or refund packages that have been confirmed as delivered by the carrier.

REFUND POLICY

ALL SALES ARE FINAL.

Due to hygiene reasons, limited inventory, and the nature of our collections, NuebyNu does not offer:

Refunds
Returns
Exchanges
Order cancellations

Please carefully review your order, shipping address, and sizing before completing checkout.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged or incorrect, you must contact us within 48 hours of delivery at:

nuessentials@yahoo.com

Your email must include:

Your order number
Clear photos of the issue
Packaging photos if applicable

Claims submitted outside of the 48-hour window may not be eligible for review.

Normal wear, improper washing, sizing issues, or accidental damage after delivery are not considered manufacturer defects.

ADDRESS POLICY

Customers are responsible for entering the correct shipping information at checkout.

If an incomplete or incorrect address is submitted:

Delivery delays may occur
Additional shipping fees may apply
NuebyNu is not responsible for lost shipments due to customer address errors

If a package must be reshipped due to an address issue provided by the customer, the customer may be responsible for additional shipping costs.

CHARGEBACK & FRAUD POLICY

By completing a purchase through NuebyNu, you agree to contact us directly regarding any order concerns before initiating a chargeback or payment dispute.

Filing a fraudulent chargeback for:

Delivered items
In-transit items
Orders within stated processing times
Failure to read policies agreed to at checkout may be considered chargeback fraud.

NuebyNu reserves the right to:

Submit all order evidence, tracking information, delivery confirmation, customer communication, IP information, and signed policy agreements to financial institutions during disputes
Restrict future purchases associated with fraudulent disputes
Refuse future service to customers who violate store policies

PRE-ORDER POLICY

If an item is listed as PRE-ORDER:

Estimated shipping timeframes will be stated within the product description
Delays may occasionally occur due to manufacturing or transit issues
Purchasing a pre-order item means you acknowledge and accept the estimated timeframe provided

Orders containing pre-order items may ship together once all items become available.

CONTACT

For all customer service inquiries, please contact: